Frequently Asked Questions
Posh Event Tents is a family owned business operating out of Kent, Ohio. Our specialties are backyard parties, graduation celebrations, at-home weddings and more. From tables and chairs to tents and entertainment, we are happy to help you get what you need to make your event a success. Please consider us for your next special occasion.
Where are you located?
We are located in Kent Ohio!
How far in advance should I reserve my items?
We recommend you make your reservation as far ahead as possible to ensure availability. We will do our best to accmodate last minute gatherings.
How does pricing work?
Most prices quoted are for 3 days. Your order will generally be delivered they day before your event and picked up the day after your event. If you need your items for longer than that please call our office for long term rates.
How and when do I pay for my items?
A 50% down payment is required to secure your reservation. the remainder of your balance is due 3 weeks prior to your event date. If the remaining balance is not paid your order WILL NOT be delivered and you will forfeit your down payment.
Orders under $250 OR within 30 days of your event require payment in full at time of booking.
Are payments refundable?
The 50% down payment required to reserve your rental items is NON-refundable. You can move your date within 12 months of the originally scheduled event date if equipment is available.
How is the delivery fee calculated?
Delivery fees start at $89. The first 15 miles is considered “local delivery” and is the minimum paid for any delivery. Beyond the first 15 miles, $3 for each additional mile up to 50 miles is charged. Deliveries beyond 50 miles are handled on a case by case basis.
Does delivery include pickup as well?
Yes! Pickup is included with all delivered orders.
Can I make changes to my reservation?
Quantities can be adjusted up to 7 days prior to pickup or delivery depending on availability of the products and available personnel.
Is there a minimum order amount?
Yes, we require a minimum order amount of $100 (before tax). This minimum is waived for select “Party Packs”.
Is customer pickup available?
Customer pickups are only available for orders under $200.
When will my items be delivered and picked up?
In most cases the items will be delivered the day before your event and picked up 1-2 days after your event. This is considered a 3 day rental.
Where will you leave the equipment?
All deliveries and pickups are considered tailgate delivery and pickup. We will deliver all equipment to a single location on your property accessible by a vehicle. The drop off location will also be the pickup location unless otherwise arranged. Deliveries are to a ground floor only. Extra charges would apply for extended carrying, excessive wait time for gates or doors to be unlocked, etc.
Do you set up the tables and chairs?
Setup is NOT included. It is the customers responsibility to setup and tear down all tables, chairs and other items. Setup and teardown of our equipment only may be available depending on workload and staff availability. Extra charges will apply and this service must be arranged a minimum of 2 weeks before delivery. Each job is considered and quoted on a case by case basis. Availability of setup/teardown services is not always guaranteed.
Is setup of my tent included?
Yes, setup is included in the price of all tents, 10×20 and larger.
Do you have any tents that I can set up myself?
Yes, our popup canopies can easily be setup by 2 -3 people. Instructions will be given at time of pickup or delivery.
Do I have to clean my rental items?
All rental items are delivered clean and must be returned in the same condition. Tables and chairs should be wiped clean, chair legs and table legs should be cleaned of any mud or dirt. Any items retuned dirty are subject to additional cleaning fees.
Am I responsible for damaged or missing items?
Customer is responsible for damaged or missing equipment and a repair/replacement cost will be assessed. The exception is for items damaged by normal use or normal wear and tear. Broken items will need to be returned.
Do you offer a damage waiver?
While we don’t offer a damage waiver we do charge a 10% rental maintenance fee on all rentals to maintain and replace equipment as needed so you are always renting the best quality possible. This fee also covers minor damages to rental items that may occur due to normal wear and tear at your event.
Please note that the rental maintenance fee is non refundable, taxable and cannot be waived or removed. It does not cover theft, intentional or improper use, damage caused by weather, guests, negligence, excessive cleaning, etc.
What should I do when the event is over?
All tables and chairs must be clean, folded and stacked for pickup in the location they were delivered to. Linens must be shaken out and dry to prevent mildew and staining. Tents must be clear from everything underneath that does not belong to Posh Event Tents such as kegs, personal belongings, etc. Extra charges may apply if we have to clear the area to dismantle the tent.
